Refund & Cancellation Policy
Version 1.0 · Effective September 20, 2026
Working draft. This policy is written for a subscription information service with no physical goods to ship or return. It still needs the business's legal entity name filled in below, and a licensed attorney should review it before it's relied on as a binding compliance document.
1. There's nothing to physically return
Bidwhisper is a digital subscription — a recurring email digest of procurement opportunities. There’s no product shipped and nothing to send back. “Returns” for this Service mean canceling your subscription and, where applicable, requesting a refund under Section 3 below.
2. Cancel anytime
- You can cancel your subscription at any time, self-serve, through Stripe’s Customer Portal (linked from every digest email and from this site) or by emailing scottschifando@outlook.com.
- Cancellation takes effect at the end of your current billing period. You keep receiving digests through the end of the period you’ve already paid for, and you will not be billed again after that.
- Cancellation is not itself a refund request — see Section 3 for when a refund of the current period applies.
3. Refunds
Because each billing period's access is delivered immediately (digests begin going out on your plan's schedule as soon as the subscription starts), we don't offer refunds for time already used in a billing period simply because you changed your mind. That said, we want billing to be fair, so we will issue a full refund of the current charge if you ask within the windows below:
| Situation | What we do |
|---|---|
| You cancel within 3 days of your first subscription charge, before receiving more than one digest | Full refund of that charge, on request |
| You were charged twice for the same period, or charged after a cancellation that should have taken effect | Full refund of the erroneous charge |
| A digest wasn't delivered for a period you were charged for, due to an error on our end | Prorated or full refund of that period, on request |
| You simply want to stop after your first-week window has passed, or after a renewal charge | Subscription is canceled going forward; the current period is not refunded |
Outside of the situations above, refunds are discretionary. Email scottschifando@outlook.com with your account email and the reason, and we'll get back to you within a few business days. Approved refunds are returned to the original payment method through Stripe, typically within 5–10 business days depending on your bank.
4. Failed or disputed payments
If a renewal payment fails, your account is marked Past Due; digests pause if it isn’t resolved and the account moves to Suspended. Filing a chargeback instead of contacting us first may result in immediate suspension while the dispute is reviewed. We’d rather sort out a billing problem directly — email us before disputing a charge with your bank.
5. Plan changes
Switching between the Weekly and Daily plans takes effect on your next billing cycle; we don’t prorate mid-cycle upgrades or downgrades. If you’re on Custom pricing, refund and change terms are whatever's specified in your agreement with us, which controls over this page.
6. How this relates to our other policies
This page works alongside our Terms of Service, which governs billing generally, and our Privacy Policy, which covers your data. If anything here conflicts with the Terms of Service, the Terms of Service controls.
7. Contact
[Business/entity name — TBD]
Email: scottschifando@outlook.com